FrontDeskAnswer setup

Start missed-call coverage

Add the business details FrontDeskAnswer needs to answer forwarded calls and text new leads to your team.

Existing number stays

Customers keep calling the same business phone number; forwarding is reviewed separately.

No surprise routing

Creating an account or opening an invite does not make FrontDeskAnswer answer live calls.

Recording off by default

The setup flow keeps privacy controls visible before a real call is routed.

After this step, you will see the setup checklist, forwarding instructions, privacy defaults, and the pause/resume control.

Live recovery console

Missed call converted to lead

Active

Unanswered call

00:08 captured

Your business after-hours line

Caller needs help with AC blowing warm air and wants a callback tomorrow morning.

Lead text

Sent

Dispatcher notified

Name, phone, issue, address, urgency, and preferred window sent by SMS.

Control

Owner controlled

Routing stays reversible

Pause call handling in the app; stop forwarding at the phone provider when needed.

Before live calls are routed

You can review setup details, privacy defaults, and a controlled test call first. Questions can go to support@frontdeskanswer.com.