Turn unanswered calls into lead texts your team can act on.
FrontDeskAnswer answers calls your team misses, captures the job details, and sends a clean lead summary to the dispatcher or owner. Customers keep calling your existing number.
Existing number
Forward only the calls you choose.
Lead text
Issue, urgency, callback, and timing.
Owner control
Pause handling before live routing.
Live recovery console
Missed call converted to lead
Unanswered call
00:08 capturedNorthside Heating after-hours line
Caller needs help with AC blowing warm air and wants a callback tomorrow morning.
Lead text
SentDispatcher notified
Name, phone, issue, address, urgency, and preferred window sent by SMS.
Control
Owner controlledRouting stays reversible
Pause call handling in the app; stop forwarding at the phone provider when needed.
Existing number stays
Customers keep calling the same business phone number; forwarding is reviewed separately.
No surprise routing
Creating an account or opening an invite does not make FrontDeskAnswer answer live calls.
Recording off by default
The setup flow keeps privacy controls visible before a real call is routed.
Fast callback context
The team gets the information needed to follow up while the job is still warm.
Safe test setup
Review business details, forwarding, privacy, and test-call readiness before live routing.
Built for operators
Clear lead summaries and simple controls, not another complicated phone system.
Frequently Asked Questions
Everything contractors ask about FrontDeskAnswer
Clear answers about call forwarding, keeping your existing phone number, and dispatching emergency leads.
Does FrontDeskAnswer replace my existing business phone number?
No. You keep your existing published business phone number. FrontDeskAnswer connects via standard carrier conditional call forwarding, meaning it only answers calls that your team misses or does not pick up after 3 rings.
How does call forwarding work for trade contractors?
Using standard mobile carrier codes (like *71 or conditional forwarding settings in Verizon, AT&T, or T-Mobile), unanswered calls roll over to your dedicated FrontDeskAnswer forwarding number. You can pause or cancel call forwarding at any time.
What happens when an emergency plumbing or HVAC call comes in?
The AI receptionist answers in your business name, guides the caller through safety steps (such as shutting off the water main or checking breakers), captures their name, address, and callback number, and marks the lead as high urgency before texting it to your mobile phone in under 5 seconds.
What does my team receive when a call is completed?
Within 5 seconds of the caller hanging up, an SMS lead slip is delivered to your designated cell phone or dispatch line containing caller name, phone number, physical address, urgency level, and a concise summary of the issue.
Is any special hardware or phone system required?
Zero equipment or hardware is required. FrontDeskAnswer works with any existing smartphone, landline, or VoIP provider. Setup takes under 3 minutes.